FAQ's
Frequently Asked Questions (FAQs)
1. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- United States: 7–10 business days
- International: 10–20 business days (if applicable)
Shipping times may vary during holidays or high-demand periods.
2. How can I track my order?
Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
3. What is your return policy?
We accept returns within 30 days of delivery for unused and unworn items with original tags attached.
To start a return, contact us at:
support.azulitos@gmail.com
4. Can I cancel or change my order?
Orders can only be changed or canceled within a short time after being placed. Please contact us as soon as possible and we’ll do our best to help.
5. What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please email us within 7 days of delivery with photos of the item and packaging.
6. Do you offer refunds?
Yes. Once your returned item is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
7. Do you ship internationally?
We may offer international shipping depending on your location. Shipping rates and delivery times are calculated at checkout.
8. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
9. How do I contact customer support?
You can contact us anytime at:
Email: support.azulitos@gmail.com
Business Hours: Monday – Friday, 9 AM – 5 PM
We usually respond within 24–48 business hours.
10. Are my payments secure?
Yes. All payments are processed securely through trusted third-party payment providers to ensure your information is protected.